PHONE: 863.357.0798   EMAIL: info@ceeco.net

Return Authorization Request

CEECO
519 SW Park Street
Okeechobee, FL 34972
Phone: 1-888-357-0798
International: +1 863-357-0798
Fax: 1-863-357-0006

WARRANTY POLICY

GENERAL
CEECO offers repair service for the life of the product!
CEECO guarantees its products to be free from defects in material and workmanship for a period of 365 days from the date of original purchase. CEECO's obligation under this warranty is limited to repair or replacement of any part found to be defective by CEECO.

UNDER NO CIRCUMSTANCES shall CEECO be liable for loss, damage, cost of repair or consequential damages of any kind, which have been caused by neglect, abuse or
improper operation of equipment.

CEECO will repair or replace any unit during this period if it is found to be defective for reasons other than abuse and improper use or improper installation. It is the buyer’s responsibility to return the defective unit to the factory. CEECO will then repair or replace any defective parts and return them to the buyer free of charge.

PRINTED CIRCUIT BOARDS
Printed circuit boards should not be repaired in the field. If a unit is found to be faulty, replace it with another unit and return the faulty unit to CEECO for repair. Modifications by any one other than CEECO will void the warranty.

SHIPPNG COST
Standard shipping is UPS ground. Large shipments will ship best way. Freight cost is the responsibility of the customer. CEECO ships prepaid and add.

REPAIR COST

MODEL LABOR PARTS
Smart Models & Speakerphones $ 75.00 plus parts replaced - determined by unit being repaired Standard Handest Models $ 55.00 plus parts replaced - determined by unit being repaired

REPAIR AND RETURN INFORMATION

For email technical support, please email techsupport@ceeco.net, for assistance. Please make sure to include your model number, serial number (if you have it available), trouble you are experiencing, and a phone number you can be reached at.

WARRANTY REPAIR
Any device returned requiring warranty service, repair or credit must be accompanied with a "Return Material Authorization" (RMA) Form. It must include: RMA Number, return shipping instructions, original purchase order number, serial number and special marking instructions. Any information you can provide with the shipment as to the symptoms the phone is exhibiting would be appreciated. This information must be inside the shipping container.


DIRECT ALL INQUIRES TO:
CEECO
Repair Department
519 SW Park Street
Okeechobee, FL 34972
(863)-357-0798

NON-WARRANTY REPAIR
CEECO will repair equipment out of warranty for a set charge plus parts. The customer must pay the shipping costs both directions.

RETURN FOR CREDIT
Material may be returned for credit only with prior approval. Material authorized for return is subject to a 20% restocking charge based on the manufacturer's list price.

Return Material Authorization must be requested no later than 30 days after original shipment and returns must be received within 10 days from date if RMA issued. Items returned for credit must be returned in their original shipping and the items must be in brand new, "resalable" condition. Any items/ components required to be replaced to make units new/resalable, will be billed to customer, including the required labor. If the units are received by CEECO in new, resalable condition, the customer will be given a credit against their account, less the 20% restock fee.

Please fill out the below form to request a Return Material Authorization for either a return for credit or a return for repair. Fields marked with an astrisk are required.

CONTACT INFORMATION
*Full Name:
*Company Name:
*Address:
*City:
*State:
*Zip:
*Country:
*Phone Number:
*Email:
PRODUCT INFORMATION
*Item 1 Model Number
*Serial Number
Item 2 Model Number
Serial Number
Item 3 Model Number
Serial Number
Item 4 Model Number
Serial Number
Item 5 Model Number
Serial Number
(Contact us if you have more than 5 items)
 
ACTION REQUESTED
*Action Requested :

 

*Reason for Request:
Please give detail description of the problem you are experiencing or the reason for requesting a return.

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